Privacy Policy

DATA PRIVACY POLICY.

At Paradyme SOS Corporate Services Ltd., we are committed to safeguarding your privacy and handling your personal data transparently, in compliance with all applicable data protection laws. This Data Privacy Policy explains how we, including our affiliates, subsidiaries, and group entities (collectively referred to as “Paradyme SOS,” “we,” “our,” or “us”), collect, use, and protect your personal information, as well as your rights regarding this data.

Identity and Contact Details of the Data Controller

The Data Controller for your personal data is Paradyme SOS, including its subsidiaries and affiliates.

Contact Details of the Data Controller

For questions or concerns related to data protection, please contact dataprivacy@paradymesos.com.

Types of Data Collected and Processing Activities

In order to facilitate the provision of services, Paradyme may collect:

  • Identification data (e.g., name, date of birth, ID numbers).
  • Contact information (e.g., phone numbers, email addresses).
  • Financial details (e.g., bank account information).
  • Professional data (e.g., job title, work experience).

This information is directed to the appropriate team member or associate based on the nature of your inquiry.

In order to receive inbound enquiries via our website, Paradyme may collect:

  • Identification data (e.g., name).
  • Contact information (e.g., phone numbers, email addresses).
  • Professional data (e.g., job title, work experience).

If your request pertains to specific business services, we may share your information with our affiliates, associates, or staff to address your needs. For inquiries or complaints requiring a response from us, the information is directed to the relevant department for further review and resolution.

We only use the information collected via our website for the purpose of addressing your enquiry or complaint and do not process it for any other purpose.

Purposes of Data Use

We process your data for purposes including:

  • Client onboarding and service management.
  • Service delivery and improvement.
  • Compliance with legal obligations (e.g., Anti-Money Laundering checks).
  • Marketing communications (with your consent).
  • Risk assessment, fraud prevention, and compliance monitoring.

Third-party Processing

At Paradyme SOS, we may engage third-party service providers (e.g., marketing agencies, attestation agencies or IT support) to process data on our behalf, ensuring adherence to strict data protection standards.

Legal Basis for Processing

We process personal data based on:

  • Contractual necessity: To fulfil service agreements.
  • Legal obligations: To comply with regulatory requirements.
  • Legitimate interests: To enhance services, prevent fraud, and ensure security.
  • Consent: For specific activities like marketing or profiling.

Recipients of Data

  • Your personal data may be shared with:
  • Internal teams: For business and compliance purposes.
  • Third-party service providers: Including IT support, attestation agencies, invoicing systems, marketing agencies and other contracted processors.
  • Regulatory authorities: As required by law.
  • External auditors and consultants: Where necessary for compliance or operational improvements.

Transfers outside of the DIFC

Personal data collected and processed by Paradyme SOS is stored locally. However, personal data may be transferred to jurisdictions with adequate levels of protection through the use of AML/CFT screening software hosted on overseas servers.

Data Retention Period

We retain personal data only as long as necessary for the purposes outlined in this policy and in accordance with legal, regulatory, and business requirements. Data is securely deleted or anonymized when no longer needed.

Data Security Measures

We employ robust technical and organizational measures to protect personal data from unauthorized access, use, or disclosure. These measures include:

  • Data encryption.
  • End point protection.
  • Multi-Factor Authentication.
  • Role-based access.

Data Subject Rights

In accordance with applicable data protection laws, you have the right to:

  • Access: Request a copy of your data.
  • Correction: Rectify inaccuracies in your data.
  • Erasure: Request deletion of your data (subject to legal constraints).
  • Restriction: Limit how we process your data under specific conditions.

Objection

Opt-out of certain processing, including direct marketing.

Data portability

Transfer your data to another service provider.

To exercise your rights, contact us at dataprotection@paradymesos.com. We may need to verify your identity before processing your request.

Right to Withdraw Consent

If processing is based on your consent, you can withdraw it at any time by contacting us at dataprotection@paradymensos.com. Withdrawal does not affect the legality of prior processing.

Complaints and Appeals

Should you believe that Paradyme SOS has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns directly with Paradyme SOS. We are committed to resolving any concerns promptly.

If you are not satisfied with the outcome of such process, you have the right to lodge a complaint with the Commissioner of Data Protection, using the contact details listed below:

The Commissioner of Data Protection
Dubai International Financial Centre Authority
Level 14, The Gate
P.O. Box 74777
Dubai
United Arab Emirates
Email: commissioner@dp.difc.ae
Tel: +971 4 362 2222

Updates to this Policy

We may periodically update this Data Privacy Policy to reflect changes in our practices or legal requirements. Any significant updates will be communicated in advance and published on our website.

For questions or further information, please contact us at dataprotection@paradymesos.com or call us on +971 04 495 0416.